This past week was the first week of fall semester at university, and it proved to be interesting. Apparently, the school received more new freshmen this semester than they ever have in the past - over 1000, I believe. This led to there being lots of freshmen in the library, with lots of questions. Most of the questions were fairly mundane - “how do I log onto the computers”, “where’s this classroom”, etc. - but there were also a few gems.
One was from a guy who apparently thinks that those of us at the reference desk are omniscient. He walked up to me and said, “Hey man, I need the book for my English class.” I looked at him and waited for some elaboration, such as what class he was in, or perhaps even the title of the book. He just stared at me. “Can you get that for me?” he asks. “Well, I need to know the title of the book to look for it. Do you have that?” “Well, um.. no, hang on. It’s for class.. uh, the intro English class, yeah.” “I’m sorry, we don’t keep a list of all of the textbooks that professors use.” More staring. “So you can’t get me the book?” “Not without the title, no.”
At this point he sighed, and started digging through his backpack. A few moments later, out came a crumpled piece of paper - success! It was a syllabus. He reeled off the course title and course number to me. I repeated the fact that we don’t keep a list of textbooks in use for each class. More staring… “Um, it says on here, something about it.. he said it was supposed to be like.. on hold.. or something.” “Ohh, okay. You mean it’s supposed to be on reserve?” “Yeah, that’s it. How do I get it?” “Come over here to circulation with me, they can get it for you.”
I walked him over and asked him who the professor was. After a bit more staring, he gave it to me, which I then passed along to the circulation person. They got the book off the shelf for him, and informed him that it could only be used in the library. At that point, he said he didn’t want it, and left. Sigh…
The second fellow wasn’t “difficult”, just humorous. He needed some help finding a book on the shelf, which I was glad to help him with. He acted, however, like I was doing him a wonderful favor - he kept thanking me over and over. And then he thanked me some more, and apologized for being such a bother. I told him to relax, that it wasn’t a big deal at all - most people don’t understand the LC system when they first come to the school, because they’re used to the Dewey decimal system. I also told him that it was my job, after all, to help him. He just kept saying he was sorry, and thanking me.
As we were walking back upstairs, he said, “So, you’re a, um, um.. you’re a… senior?” The way he said “senior” made it sound as if he was addressing some ancient god from Rome or something. I laughed and told him I was a junior. He said “Oh, okay, well thank you again, so much!” - and then he shook my hand. He shook my hand for helping him find a book. It was really quite peculiar, but it made me smile nonetheless. The guy certainly needed to relax a bit, and to stop treating upper classmen like gods, but it made me happy that he was genuinely appreciative of my help. Would you believe that we get a lot of people that ask for help, and then show no appreciation whatsoever? 
Shocking, I know…
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